At makerzivo, we want you to love every item you receive for your space. However, we understand that a purchase may not always work out as expected. This policy explains how we manage returns, refunds, and exchanges to provide a fair experience for every customer.
1.Return Eligibility & Timeframe
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To qualify for a return, the item must meet the following requirements:
•It must be in the same condition in which it was received.
•It must be unused and undamaged.
•It must remain in its original packaging, with all tags and labels attached.
•You must provide a receipt or other proof of purchase, such as your order number.
2.How to Start a Return
Before returning an item, you must contact us at support@makerzivo.com.
Please note:
•Items returned without first submitting a return request will not be accepted.
•Do not mail your purchase to the manufacturer’s address shown on the shipping label. We will send you the correct return address and return instructions by email.
•If your return is approved, we will provide instructions explaining how and where to send your package.
•Customers are typically responsible for return shipping costs unless the item is defective.
3.Damages & Issues
Please inspect your order as soon as it arrives. Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
For damaged items, please include clear photographs of both the product and its packaging in your email so we can resolve the issue as quickly as possible.
4.Exceptions & Non-Returnable Items
Certain types of products cannot be returned, including:
•Perishable goods, such as food, flowers, or plants
•Custom products, including special orders and personalized items
•Personal care goods, such as beauty products, soaps, or toothbrushes, for hygiene reasons
•Hazardous materials, flammable liquids, or gases
•Sale items and Gift Cards